Entrepreneurship Tips — Human Resourses
The Disney Approach To Human Capital
Posted by Robert Norton on
I have always been an admirer of Disney's customer service and their systems to ensure "customer delight", as opposed to just customer service. This means going far beyond the customer's expectations to deliver something extra, or above and beyond the call of duty every time. It means training, understanding by employees, and empowerment that goes straight through the organization to back all this up with consistent management rewards and signals. This means praise and reward for employees who actually execute these principles and values, setting examples, and sending a consistent message to employees and customers about your brand and values....
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A Powerful Yet Simple Framework for Employee Development Part-3
Posted by Robert Norton on
Expectations of Managers It is the goal of all quality organizations to provide its employees with a superior opportunity to grow, both individually and as professionals. Nothing has a greater impact than hiring the right people and having them develop simultaneously with the company’s own growth. It has been frequently shown that appreciation and growth can be stronger motivators for an employee than money and can result in reduced turnover, improved customer service and ultimately generates superior profits for the company. With this in mind, it is best to lay out clear expectations for performance so that employees can achieve both...
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A Powerful Yet Simple Framework for Employee Development - Part-2
Posted by Robert Norton on
Expectations of Executives It is the goal of all qualified organizations to provide their employees with a superior opportunity to grow, both individually and as professionals. Nothing has a greater impact than hiring the right people and having them develop simultaneously with the company’s own growth. It has been frequently shown that appreciation and growth can be stronger motivators for an employee than money and can result in reduced turnover, improved customer service, and ultimately generates superior profits for the company. With this in mind, it is best to layout clear expectations for performance so that employees can achieve both...
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What’s the most effective way to train employees to thrive as managers?
Posted by Robert Norton on
Training like this is best done with an ongoing Management Development (MD) program. This is also often called Learning and Development (LD), or Management Development (MD). Management is an art, not a skill. Hence, only actual practice and experience increases someone’s abilities. Of course, a foundation of knowledge of best practices, styles and some structure is very helpful and that can be learned. Models, rules of thumb and reading will help a lot. It will just not be enough. Any company over about 10 employees should have ongoing monthly or quarterly education goals for managers, or ideally all employees. This...
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Can a CEO and CTO Have the Same Level of Authority in a Tech Company?
Posted by Robert Norton on
Absolutely not. The President is a legally defined position with all kinds of legal rights and responsibilities. Every other officer serves “her pleasure” maybe with some contract for termination rights. Many President rights and responsibilities can vary by state and/or the company’s charter, but always way above any other Officer. It is where the “buck stops”. Anyone who is a Vice President or Officer can sign a legal contract or document for a company, binding the company legally. And should have mostly discretion in their area of the business, but that has limits, and a President can always override...