Entrepreneurship Tips — Business Tips

Is Customer Service Dead Or Just Dying? Top 8 Ways to Ensure CS

Posted by Robert Norton on

Is Customer Service Dead Or Just Dying? Top 8 Ways to Ensure CS

8 Ways to Prevent Customer Service Dying At Your Company I can't be the only CEO in the world who would look for daily, weekly, and/or monthly "flash reports" showing exactly what was happening to our customers that we thrust off on another vendor before they could begin paying us for our services?! Is it even possible that there are significant businesses out there who are not watching critical measures of their own success and delivery? I guess no matter how unbelievable it is, it must be happening every day. Is it happening in your business without your knowledge? Sure...

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Checklist For Your Company's Next Steps Agenda for the Future

Posted by Robert Norton on

Checklist For Your Company's Next Steps Agenda for the Future

What are TODAY'S real top priorities for both you and your company? They may have changed since you last looked. If you're busy slaying daily dragons, priorities can change without warning. And you may not even notice -- until it's too late to do something about it. Instead of dragons setting the agenda for you and your company, invest ten minutes on this pop quiz. Because either you or your daily dragons WILL control your Agenda for the Future. It won't take long to review which of these thirteen major issues are the most critical ones to your future. It's...

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Big Company Disease is Most Often Fatal For Startup Companies

Posted by Robert Norton on

Big Company Disease is Most Often Fatal For Startup Companies

Definition: A startup is a company without any revenue and 50 or fewer people, which must deliver a product to the market shortly. Easy access to capital and not adjusting to the new world after leaving a big company or another industry are some major reasons for "big company disease". This was very common in the bubble, when huge Series A and B venture capital rounds were easy to get without a real business plan or vision that showed how a company would make a profit. Many companies would have survived easily on so much capital if they did not...

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The Art and Science of Business Design Part-4

Posted by Robert Norton on

The Art and Science of Business Design Part-4

The lack of a good business design process is the number one reason why most businesses fail today.  Almost everything else, like poor market, running out of capital, unexpected risks and poor sales, is just a symptom of this root problem. How Many People Does It Take?  Consider for a moment all the things we as individuals do not know!  It is pretty sure that today no one can even keep one-tenth of one percent of the knowledge available to mankind in their head!  Scholars say the last Renaissance Man existed in the early sixteen hundreds sometime.  This was the last century in...

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The Art and Science of Business Design Part-3

Posted by Robert Norton on

The Art and Science of Business Design Part-3

The lack of a good business design process is the number one reason why most businesses fail today.  Almost everything else, like poor market, running out of capital, unexpected risks and poor sales, is just a symptom of this root problem. Where Do Entrepreneurs Go Wrong?  The sad fact is, most businesses should not be run as originally envisioned by the founders for two main reasons: 1)   You never, never, ever know enough when you found a business not to make many, many adjustments along the way, and 2)   It is highly unlikely the founder has exactly all the right experience for this new...

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